How This FAQ Works for You
We've put together this FAQ based on the real questions that come through our support channels every week. Most of them are about payments — specifically how bKash, Nagad, and Rocket deposits land in your account, and how withdrawals get processed back to your wallet. A fair number are about account access: how to log in on mobile, what to do if
your OTP doesn't arrive, and how wallet verification works. If you're in Dhaka or anywhere across Bangladesh, the answers here apply to your account the same way. We've written each answer to be as direct as possible — no filler, just the step or the fact you need. Where a question touches on availability or eligibility, we'll always note that it depends
on local law and the regions we currently serve. If something isn't covered here, our support team is reachable through the channels listed below.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Account Wallet
- Mobile Access